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Customer Support

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Technical Support

Visit the Worldwide Support Site for access to our troubleshooting articles and product tips.

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Delivery

Where do you ship to?

The Creative Store ships to the following countries via our regional websites:

CountryLanguageShipping Destination(s)
United KingdomEnglish

United Kingdom

Excludes all overseas territories like Gibraltar, Saint Helena, Tristan da Cunhun, British Indian Ocean Territory, Anguilla, British Virgin Islands, Isle of Man, Jersey and their dependencies.

Pan EuropeanEnglish

Austria, Belgium, Czech Republic, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Portugal, Slovak Republic, Slovenia, Switzerland

Excludes all overseas territories like Mount Athos, Sint Eustatius, and Madeira.

NordicEnglish

Denmark, Finland, Norway, Sweden

Excludes all overseas territories like Greenland and Faroe Islands

GermanyGerman

Germany

Excludes all overseas territories like Büsingen am Hochrhein and Heligoland.

FranceFrench

France

Excludes DOM, TOM, CTOM and New Caledonia.

ItalyItalian

Italy

Excludes all overseas territories like Livigno and Campione d'Italia.

SpainSpanish

Spain

Excludes all overseas territories like Canary Islands, Ceuta, Melilla and Plazas de soberanía.

PolandPolish

Poland

United StatesEnglish

Contiguous United States

Excludes Alaska, Hawaii, United States territories like Puerto Rico, Guam, United States Virgin Islands, and Canada.

SingaporeEnglish

Singapore (Main island)

Excludes the following restricted areas.

Hong KongEnglish

Hong Kong

Excludes the following restricted areas.

IndonesiaEnglish

Indonesia

PhilippinesEnglish

Philippines

ThailandEnglish

Thailand

VietnamEnglish

Vietnam

MalaysiaEnglish

Malaysia

AustraliaEnglishAustralia
JapanJapaneseJapan

We are unable to deliver to P.O boxes, Packstations, hotels, motels, APO, DPO and FPO addresses. If your country is not listed above and you're unsure if we ship to where you live, please contact us for assistance prior to placing an order.

What are the shipping methods available?

Please refer to the following table for our different delivery options and estimated delivery timings for the respective shipping destinations.

Shipping MethodShipping Lead TimeFree Shipping
Creative Saver3 - 9 business days*Orders US$48 and above
(Approximately RM200)

*In view of the current COVID-19 situation, we have extended the shipping lead time by 3 business days.

Please note that deliveries to East Malaysia (Sabah & Sarawak) will require an additional shipping charge of US$5 (Approximately RM21).

What are the places that you don't deliver to?

We are unable to deliver to P.O. boxes, hotels, motels. Please also note that for Malaysia's E-Parcel courier services, delivery will be delayed by up to 7 working days for the following remote areas:

Postal Codes
060101310018000264502850034510711507710094009
060501311018050264602860034520711597710994500
061001321018200264852861034650712507720094507
061501322018300265002862034750712597750094509
062001330018400266102870034800713507810094600
062071331018500266202873034850713597820094700
062091410121009 - 21010266302874034950714007830094750
062501411021020266402875035000715007965894760
063001429021040266502880035300715098145094800
063501431021060266603073035350715508160094809
064001432021070266803090535600715598185094807
065001439021090266903090835700716008193094850
065501440021400267003100035800716098210095000
065701510021450268003105035820716508220095007 - 95009
066001535021500268103125035900717508230095300
066501601021600268203160035950720008310095400
066601602021610269003161036007720098320095407
067001603021700270003170036010721008360095409
067101604021800270103175036110721078415095600
067201605021810270203180036600721098420095700
067501606021820270303185036750722008440095707
068001607022000270403191036800722078650095709
069001608022010270503230039000722098660096150
069101609022020270603240039007723008670095800
080101620022100270703250039009723078680095900
081001621022110270903280039100723098690096250
081101625022120271003290039200725008900096300
0820016300222002715033010401707250789007 - 8900996400
082101631022300272003302042800725098905096410
083001632023000272103303042940730008910096500
0832016400230502730033040429607300789107 - 8910996507 - 96509
083401645023200273103310043800730098915096600
0840016500233002740033300438077310089157 - 8915996700
085001660023400276003331043950731098925096707
0850716700240502765033320440007320089257 - 8926096709
085091680024060276603340044100732078930096850
0860016810260402800033410441107320989307 - 8930996800
087001700026200280103342044200733098950096807
088001701026300280203350045000734008974096809
0901017020263102803033600451007342089747 - 8974996900
090201703026320280403380045200734308976097100
0910017040263302805034010452077344089767 - 8976997200
091101705026340281003402045209734508985098050
092001706026350282003403045300734608990098150
0930017070263602830034120454007347089907 - 8990998200
093101720026370283103414045500734808995098700
0940017500264002832034250456007350089957 - 8995998750
094101751026410283303431045700735079010098800
097001760026420284003435045800735099376298850
0980017610264302840734400490007610094000
0981017700264402840934500690007700094007
How do I track the delivery of my order?

When your order leaves our facilities and is with our delivery agent(s), a shipping confirmation email will be sent to you. This email will contain information such as the courier, tracking link, and estimated delivery date(s).

Your mail provider may filter such email correspondences to a separate folder, or have it moved to the Spam folder by default. If you do not receive your shipping confirmation by the estimated delivery date, please contact us for assistance.

I would like to reschedule my delivery, or change the delivery address.

You may change the delivery address to your order as long as it has not been processed by our fulfilment hub. Due to the time sensitiveness of this request, the best way to ensure your order is rectified in time is to self-cancel your order and place a brand new order again.

Once your order has been processed, we are unable to make any changes on your behalf. We recommend that you contact the delivery agent(s) listed in the shipping notification email directly to request your changes.

Postage/CourierCustomer Service NumberOperating HoursWebsite
E-Parcel(+60)1700-81-8282Monday - Friday: 08:00 - 16:00
Weekends/Public Holidays: Closed
http://www.airpak-express.com
DHL1-800 888 388Monday - Friday: 08:30 - 17:30
Saturday: 08:30 - 13:00
Weekends/Public Holidays: Closed
https://www.logistics.dhl/my-en/home/tracking.html
What if I'm not in when my order is delivered?

Orders placed with the Creative Store are shipped via trackable methods. A daytime shipping address is required and a personal signature will be needed upon delivery.

If you are not present during the time of delivery, a delivery notification note will be left at your address. Please get in touch with the courier through the contact numbers left on the note to schedule for another delivery.

Payment may be required for redelivery. Alternatively, you may get in touch with the courier directly to arrange for the option of self-collection.

If the tracking information indicates that that package has been delivered while you were out, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, or garage.

Is it possible to choose a specific time or day for my delivery?
Unfortunately, we are unable to support specific delivery timings at the moment.
Can you ship to more than one address in a single order?
One order can only be delivered to one address at the moment. We recommend splitting your purchase by placing separate orders if you need it to be delivered to multiple addresses. Please note that we are unable to waive your shipping costs for orders that fall below our free shipping threshold.